Terms of Service

1. ORDERING

All prices on the website are inclusive VAT

All prices on the website include all taxes, duties etc.

Agreements in relation to our website can be made in the following languages: Danish, English.

Melula.com is open 24 hours a day, so you can almost always buy our products. However, on occasion the website may be closed for maintenance. It is only possible to buy products when the shop is open and can be accessed.

To shop on Melula you must be 18 years of age or over and have a valid payment card that we accept. If you are under 18, you can still purchase goods as long as you have your parent or guardian’s consent or have the legal right to shop online.

Choose the items you wish to purchase and put them in your “shopping cart”. You can change the contents of your cart at anytime until you are ready to order. You can also always check the content and prices of the items.

Any extra payments for delivery, payment card charges etc., will be calculated before you are ready to pay.

When you are ready to order, click “Pay”, enter your name, address, email, telephone number and payment form. You can also choose the method of delivery.

 When you have ordered an item from us, you will receive a receipt, which is also confirmation of your purchase.                                                                                                                                 

 2. PAYMENT

You can use the following Cards in our webshop.

Dankort

VISA

Mastercard

Maestro

VISA Electron

American Express

There is no charge for card payments. We will only take payment once you order has been dispatched.

3. DELIVERY

Your goods will be dispatched from our warehouse within four working days as a single delivery. Please note that goodsare available subject to availability and some items may be sold out at the time of ordering.

4. RETURNED ITEMS

If you regret your purchase you can return the item(s) within 14 days of delivery. The item must be returned in the same condition as when they were purchased. When you receive your purchase you must treat the goods responsibly, check that they are the correct items and are the correct size. Shoes should be tried on and you should walk a few steps indoors in them.

If you should still wish to return your item(s), you should let us know within 14 days of delivery. Send an email to hello@melula.com letting us know that you are returning your purchase and why. Please include the order number, item number and price in your email.

If you are returning all your purchases, we will refund the entire amount, including the primary transport cost. (ex. return costs)  (cf. Section 21 (2) of the Danish Consumer Contracts Act).

When we receive the goods, we will check them thoroughly and you will receive the full amount of your purchase within 14 days. Please note, however, that with credit card payments, it may take up to 45 days for the amount to appear on your bank account.

 The amount is always transferred to the method of payment, e.g.: if you paid by card, it will always be repaid to the same card used for the purchase.

Please Note: You may lose all or part of the purchase amount if the goods are returned damaged to melula.com because:

 you have been using the item(s)

the item was damaged while it has been in your care

you have used the item for a purpose for which it is not intended

you must complete and include the return slip with the item, as well as a copy of the invoice. You will need to pay the cost of returning the item(s)

Please send returned goods by standard post to the following address:

Melula

Dannevirkegade 11, 4tv

1762 Copenhagen V

Denmark

Important: The parcel must be marked “Standard Post”

Refund of reasonable postage costs with valid claims

If your claim is considered valid, we will naturally refund your postage costs within reason. If your claim is considered unfounded, you will have to pay all postage costs yourself. Melula may also charge up to DKK 100 for dealing with your complaint.

Please ensure that the returned goods are carefully packaged and get a proof of postage receipt. Remember that you are responsible for the parcel until it reaches us so keep your proof of postage somewhere safe so you can track the parcel if necessary.

Please not that we do not accept and will not pay for parcels returned COD

5. PERSONAL DATA POLICY

The company responsible for Melula personal data policy is:

Aprill

Dannevirkgade 11, 4tv

1763 Copenhagen

Denmark

 Email: hello@melula.com

To shop on Melulak you are asked toprovide your

Name

Address

Email address

Telephone/mobile number

The above information, including other information on your purchases, will be kept for 5 years from the year in which you make your purchase, in accordance with Section 10 of the Danish Bookkeeping Act, after which the information is deleted.

The information is not passed on or sold to any third party unless this is part of a restructuring process or whole or partial sale of the company. If this is necessary at any time, it will be done in complete compliance with all applicable personal data legislation.

As a customer, you may ask to see what data we hold on you at any time and you may object to the inclusion of certain datain accordance with the applicable legislation on the administration of personal data by contacting the department responsible for personal data (see above).

6. E-MARKETING

You can choose whether to receive our newsletter (email advertising). The newsletter contains information on the company and its products, special offers etc. You will only receive the newsletter if you request it.

7. LEGAL INFORMATION

Purchases in Melula.com are subject to Danish law. All disputes are to be resolved in a Danish court of law.